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Conditional fields if text is present instead of specific text



Posted Aug 16, 2023

Feature Request Summary: 

I want to use a text field as a condition, but I need to be able to select "if text is present". Currently I have to enter a specific string to use as the condition, but that is too restrictive. I just need to know if there is any text in that field, and if so, I want to consider the condition met

Description/Use Cases: 

We have an optional text field that, depending on if it was filled out or not, would dictate if I show a subsequent field to my agents. However, I don't care what the value of the field is, I just want to show my agents the next field if there is any text in this field, not a particular string.

Business impact of limitation or missing feature:

I can't leverage conditional fields in this situation so my view of fields for my agents is more confusing because I always have to be showing the 2nd field, even if it doesn't apply at all to them.  


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@... hey nicole. I saw you commented on my last feedback once I posted it and just wanted to tag you here for visibility as well. this "if text is present" logic seems like it's present other places in zendesk and it would be extremely helpful to have it on conditional fields as well

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