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chat session function optimization

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Test

Posted Aug 29, 2023

Hi there, I would like to request  During a chat session, customer A transfers the conversation to customer B. After customer B connects to the CHAT and successfully sends A message, the former customer A fails to leave in time due to various reasons, which still causes waste of human energy in this customer enquiry. It is suggested that customer A can leave automatically in this scenario

Can a solution be provided?   This is frustrating the customers.

Thank you,

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2 comments

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    Neil

    Zendesk Customer Care

    Hi there,
     
    Zendesk Chat conversations cannot be transferred from one customer to another. If you're referring to transferring chats between agents in the Zendesk Agent Workspace, please check on this article for more details.

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    image avatar

    Test

    This refers to the chat agent transfer session

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