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Deleting attachments using API
Posted Sep 08, 2023
We have a customer who is requesting we remove/redact all attachments on over 100 tickets. I found that with the API I cannot redact attachments to comments on Closed or Archived tickets, so I have moved onto the deleting them.
I have extracted the necessary token for the attachment and built the URL. When I call the API DELETE /api/v2/uploads/{token} the response is:
{"error":"RecordNotFound","description":"Not found"}
The URL I used is (subdomain redacted):
https://redacted.zendesk.com/api/v2/uploads/hOSqeGpunY1gA6QZ1CPPmmlU4
The URL of the attachment is:
Anything obviously wrong?
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