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Accessing Session Token in server-side app
Posted Sep 13, 2023
Our agents are logging into Zendesk using SSO. We want to create a server-side app running in our own account and use the token generated when agents log in to Zendesk for authentication so they can access the server-side app. How can we allow the server-side app to access the token generated for the parent Zendesk application?
Thanks, Simon
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3 comments
Simon Blum
Hi, I posted this 2 weeks ago now, can you help me with an answer please? thanks
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Christopher Kennedy
The app would not be able to access the token received when authenticating the agent session. But you can use ZAF JWT to ensure that the server-side app's remote URL is being requested by your Zendesk instance (which could only happen during an active agent session). This accomplishes the goal of securing the server-side app. Would this fit your use case?
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Simon Blum
Thanks, this is what we've done now
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