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Recommended CSAT applications

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Deke Marquardt

Posted Sep 19, 2023

I am looking for a recommended CSAT third-party app in the marketplace, ideally something more on the affordable side. I mainly just want to ask specific questions and get answers based on a scale rather than good/bad. Any suggestions?

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    Amie Brennan

    Hey Deke,

    I can highly recommend NiceReply! It integrates really nicely with Zendesk and also allows you to do ASAT - agent satisfaction, CSAT and NPS. 

    It can also run across ZD tickets, normal emails or your own website. Check it out here: https://www.nicereply.com

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