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Possible to create a macro with drop down menu within ticket comment?

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Kevin Murphy

Posted Oct 03, 2023

HI all, just wondering would it be possible to create a macro with a drop down menu with say predetermined sentences within a ticket itself. I.e say I'm adding a macro could the macro contain a menu with multiple sentences/inputs that the user could then select from? Screenshot below as example if what I'm trying to say.    

Thanks all,

Kevin.

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      Ivan Miquiabas

      Hi Kevin,
       
      Good day! That would be a good feature to be added in the future, but unfortunately this is not possible to achieve using Macros.
       
      These are some of the workflows that can be done via Macros,
       
       
      I would encourage you to send a product feedback for our Product Managers to review. 

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