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Allow organizations to be searched by domain
Posted Oct 04, 2023
Hi all,
We occasionally have issues with our organization/user mapping due to us using the Salesforce integration. In short, a domain (synced from a SFDC account) ends up being mapped to an org in ZD which it should not be, and subsequently users with this domain are also incorrectly associated with it. The error ultimately is on the person that does this on the SFDC end, but this is less in our control in Support and this sometimes happens by mistake.
A brief example is sometimes a "gmail.com" domain is erroneously added to a SFDC account, this then ends up syncing to the ZD org and ultimately every single user with a gmail.com address being associated with this one company in ZD.
Whilst we can obviously fix this in SFDC, it would be ideal if we would be able to search for organizations in ZD by what domain is entered so that we could locate affected orgs and remove the domain from them on the ZD side to speed up the fix. I can't believe this isn't possible already - however I contacted support and it was confirmed to me that searching by domain names is currently not supported. The domain field is also not categorized as a custom field, and ZD documentation does not specify domain names as a searchable attribute:
https://support.zendesk.com/hc/en-us/articles/4408886879258#topic_gok_ffv_uc
Hoping that this would be a very easy feature to implement and that others would find this useful too!
7
4 comments
Jimmy Rufo
+1 here. My organization is trying to turn off domain mapping, and not having the ability to search for this property cripples our ability to properly QA.
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Jimmy Rufo
+1 here. This should be added ASAP, for the described use case, and other scenarios.
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Nicolas Bonzani
+1 as well, this is crucial for management of organizations for our use-case.
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Salvador Vazquez
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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