Enhanced Followers and Changes to how CC's work (visibility)
Posted Oct 13, 2023
So we really like the idea of using Followers; however, losing quick visibility to if folks are cc'd or not on the ticket is going to create extra work for my team. With the old functionality anyone can quickly see if there are or are not cc's. With the new functionality we know have to either create a Public Reply or check Events to see who is a cc before we are ready to send a reply. Is there a way to request an enhancement to bring back the 'cc' box at least for viewing (can be read only) so someone can quickly see if anyone is or isn't a cc on a ticket?
Losing the ability to quickly see who's a cc and only being able to see that on a Public Reply to me says we went backwards on the cc feature when you added the Followers option.
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