Recent searches


No recent searches

Add Linking of Articles to Events for Webhooks/API



Posted Oct 18, 2023

We would appreciate the opportunity to add the linking of help articles to tickets as events that could be actioned on for web hooks or API. While this is currently reportable in Explore, it is not available to perform webhook actions.

If this action could be added to the list of events for guide articles, it may be possible to use webhooks to fill in form information depending upon the help article linked. This would save our customer support team time on tickets and allow for greater data integrity.

Thank you for allowing us to make this platform more flexible for our use cases!


0

1

1 comment

image avatar

Tony

Zendesk Customer Care

Hi Krista,
 
Thank you for sharing your feedback. We truly appreciate your insights and the time you took to share them with us.
 
Have a nice day!

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post