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Custom user fields in placeholders
Posted Oct 24, 2023
Hi.
I really do hope this is possible, becuase it is getting on my nerves.
I can't get a placeholder working from a custom user field.
The Custom field ID is 360001562337 and the field key is "title". The custom field is a text field.
See image below:
What i want is to use a placeholder, to get that field on a comment in Zendesk.
What placeholders i've tried:
{{current_user.custom_fields.title}}
{{current_user.custom_fields_360001562337}}
{{user.custom_fields.title.title}} (user.custom_fields.<field_key>.title)
{{user.custom_fields.title}} (user.custom_fields.<field_key>)
It appears blank when i use these placeholders. Is this not possible? If not, then what are the placeholders used for?
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1 comment
Jake Bantz
Hello!
Be sure you are adding a context to the placeholder like requester or current_user. We have more information about the context the product is expecting in this article.
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