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Custom user fields in placeholders

Answered


Posted Oct 24, 2023

Hi.

I really do hope this is possible, becuase it is getting on my nerves.

I can't get a placeholder working from a custom user field.

The Custom field ID is 360001562337 and the field key is "title". The custom field is a text field.

See image below:

What i want is to use a placeholder, to get that field on a comment in Zendesk.

What placeholders i've tried:

{{current_user.custom_fields.title}}

{{current_user.custom_fields_360001562337}}

{{user.custom_fields.title.title}} (user.custom_fields.<field_key>.title)

{{user.custom_fields.title}} (user.custom_fields.<field_key>)

 

It appears blank when i use these placeholders. Is this not possible? If not, then what are the placeholders used for?


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1 comment

image avatar

Jake Bantz

Zendesk Product Manager

Hello!

Be sure you are adding a context to the placeholder like requester or current_user. We have more information about the context the product is expecting in this article.

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