Wait time metric for return call from a voicemail

Answered

3 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Thank you for your question. 

    Try: Create in Explore a report on voicemail tickets and compare the time the voicemail was left with the time a return call was placed to the customer. 

    Thanks,

    Sean

  • Shawna James
    Community Product Feedback Specialist
    Hey Kenny, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
    0
  • Kenny Rohan

    Thanks Sean, can I trouble you for a recipe to set that up?

    0

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