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Content Moderation >>Moderate Words works by text string and not entire words



Posted Dec 05, 2023

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When using the Content Moderation >> Moderate Words tool, it matches strings, which essential makes the tool useless.

What problem do you see this solving? (1-2 sentences) 

Matching partial strings of a banned word list isn't helpful.  For example, "assistance" or "assurance" would get matched if you have "ass" in the word list.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This is a daily issue when moderating posts.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

The only workaround is not to utilize the Moderate Words feature

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

This tool should moderate based on the entire word string, not a partial text match.


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1 comment

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Shawna James

Community Product Feedback Specialist

Hey Rex, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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