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I don't see GenAI controls in Guide, how to enable it?

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Alexey Smolyanyy

Posted Dec 06, 2023

I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guide  

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3 comments

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    Jennings Jenning

    Yeah, nothing AI in the Guide to review articles or write new ones. 

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    Katarzyna Karpinska

    Zendesk Product Manager

    Alexey Smolyanyy,

    I see that you've been onboarded to GenAI in Knowledge last week. Hope you can see the option on your account now. 

    Jennings Jenning,

    Our current GenAI functionality in Knowledge is focused on writing enhancements - expanding text and tone shift. We are planning to introduce more tools in 2024. 

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    Jennings Jenning

    Thanks team! We found it. We'll let you know how it compares to Grammarly, which we have used in all our articles since 2017.

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