Product Feedback: Messaging cannot be disabled in Sandbox
Posted Dec 12, 2023
Hello,
At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a form which according to Support will take 24-48h for approval.
By enabling admins to manually toggle enable/disable Messaging, we can have more control, be more autonomous and also skip the approval step.
We are currently working on implementing Messaging product to all of our Zendesk instances and a testing phase is always a must. In this case, sometimes Messaging has to be disabled and reenabled during testing and if this is required several times, having to fill out a form and waiting for approval every time will definitely delay us.
Ideally, we would like admins to be able to have such control in Sandbox.
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