How do you identify duplicated macros? We want your feedback

Hi All, 

We're currently working on enhancing our features at Zendesk, and one area we're focusing on is identifying and managing duplicated macros. Your insights and experiences are invaluable, and we would greatly appreciate your input.

We're interested in understanding your experiences with duplicated macros. Could you provide us with examples of duplicated macros that you've encountered? 

To aid in this, we kindly ask for the following:

Screenshots of 2 or more macros recognized as duplicates indicate which one was deleted or archived and why. Understanding why these macros have been recognized as duplicates and what factors influenced these decisions would be incredibly helpful. Additionally, we'd like to know which factors you consider when deciding which macro should be retained and which one should be deleted.

Please note that your privacy is our utmost priority. To ensure this, we ask that you send this information directly to me at patrycja.walencik@zendesk.com rather than posting it publicly.

We look forward to your insights and thank you in advance for your valuable contribution to this feature development.

Best, 
Pati