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How to add categories to "submit a request" page?
Answered
Posted Dec 15, 2023
On the "Submit a Request" page of Zendesk (the one that's available by default), how can I add a dropdown menu to allow users to select a category for ticket intake? On our side, once a user submits this form, we have categories and sub-categories within those to organize incoming tickets, but is there a way to have users select a category (preferably ones that match ours) prior to submitting the ticket?
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Paolo
If you already have a custom dropdown menu available, you may add this to your default form and make sure that it is editable by end users. Setting this up will make the dropdown fields be available in your request form. For more information and a complete guide, please refer to this article: Adding custom fields to your tickets and support request form.
Best,
Paolo | Technical Support Engineer | Zendesk
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