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Feature improvement: Sandbox deployment comparison
Posted Jan 08, 2024
Overview
When using the new deployment feature for sandboxes, our admins regularly are using manual text comparison to confirm values between sandbox and production.
What problem do you see this solving?
During deployment, we've found that changes were made directly in production that were overwritten with deployment from sandbox. Deployments have also disrupted routing rules due to unexpected changes in tags used between sandbox and production. We now manually compare to confirm visually between both before deployment.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?
Daily - weekly. Frustrating and feels easily remediated with existing Zendesk technology.
Are you currently using a workaround to solve this problem?
Yes - diffchecker.com and visual comparisons side-by-side.
What would be your ideal solution to this problem? How would it work or function?
It would be great if during the dependency match, there was a visual confirmation between both triggers to show conditions + actions to ensure there is no unexpected issues.
A display preview similar to trigger revisions would be excellent.
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2 comments
JB
FYI the in-product feedback link on the deployment page is restricted.
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Shawna James
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