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Tymeshift Automations New Tickets



Posted Feb 01, 2024

Hi Team,

We are currently testing the Automations EAP with Tymeshift.  We found that the "Any Task" task option doesn't appear to cover New Tickets.  Given the following automation: 

If a user is [Clocked in] to [Any Task] for over [6 hrs] then [Clock out user, Delete timesheet, End day]

When a user starts a new ticket and leaves it open for 6+ hours the task doesn't get removed.  I don't know if this is a bug or by design, but ideally we would want "Any Task" to cover the New Ticket task.

Ana Jones for visibility!


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