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Set Automated Ticket reminders to Customers by set business hours/days



Posted Feb 07, 2024

Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be  able to set a certain field to a number of BUSINESS days/hours from now as our team does not work on the weekends nor do a majority of our customers. We want these reminders to be sent a set number of business days out, say in the case a last response is on a Friday and the auto response is two days we don't want the reminder sent on a Sunday but instead on a Tuesday when we and the customer(s) are working. In the case of a last response on a Monday we'd want a reminder sent on Wednesday. 

 


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