Allowing users to provide USER information on forms

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When creating help center forms, you can currently only get information about the specific ticket. You can get any information about the USER (like their address, phone number etc.) There should be a way to collect information to go to the user profile directly (including custom user fields) not just the ticket.

What problem do you see this solving? (1-2 sentences) 

Being able to capture important information from the customer. Not have two fields for basic things like phone and address, and in many instances the phone number is on a ticket for some people but in the user for others depending on how they got in touch. (if they came in on a web form their phone number is on a custom ticket field, whereas if they call in their phone number goes to USER. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

Most days, whenever someone submits a ticket. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

I have double fields of basic things like phone and address that is collected on the TICKET, which then has to be manually copied and pasted into the USER. Super lame.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Be able to show / get submissions on USER fields to the website visitor so that I don't have phone, address and other USER-specific on a ticket AND don't have these important, basic information in two different places depending on how user gets into the system.