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Worst way to reach out to support



Posted Apr 12, 2024

Zendesk has made it impossible to reach out for support. They were simple and easy to use earlier; now they are just developing features and making the software complex to use. Reaching out to Zendesk is the worst ever experience for a company that is developing a platform for support. 


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2 comments

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Shawna James

Community Product Feedback Specialist

Hey Sourish,
 
Thank you for taking the time to provide us with your feedback. I'm sorry you are experiencing frusturation with our support right now, it is never our intention to provide challenges to for our customers to reach out when they need help. Is there something specific you are looking to get assistance with? If so, I am happy to pull this conversation into a ticket and connect you directly with someone that can help you out. Let me know how we can be helpful here!

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I have similar feelings.  

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