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How do I sign up for the Tracking agent time spend outside of Zendesk EAP?
Posted May 15, 2024
This is an open EAP/beta feature that is open to all WFM customers that wish to enroll. All feedback from participants is welcome as it will allow us to better shape the vision we have for this functionality.
Registration to this EAP is done on this form.
Note: due to way that the extension communicates with the Zendesk WFM application, accounts that are still using the legacy V1 tracker in Zendesk support are not eligible for this EAP.
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