Retrieving Articles through REST API

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Arne Croughs - Brouwland

Posted Jun 10, 2024

Hi

 

I'm trying to get an overview of the articles we have in Zendesk to match them to a set of KPI's we have. I'm currently using the following REST API:

https://<company>.zendesk.com/api/v2/help_center/articles.json

 

However by default I'm not receiving all information since the API uses pagination. I'm connectin with Qlikview REST API and I have the following fields to fill in :
- Next_page parameter -→ I set this to next_page with value 0
- Page size parameter -→ I set this to per_page with value 100

- Total pages parameter-→ can't find this in Zendesk API documentation
- Data Indicator Path -→ Can't find this in Zendesk API documentation

Any help would be appreciated. 

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      Erica Girges

      Hi Arne, 
       
      When using incremental exports for retrieving help center articles you'll want to use start time and end time for pagination. This will help you capture all article data including and updates that are made after a given start time. 
       
      Here is a link to an example of how to do this here.

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