Error Adding a user - ERROR MESSAGE: Team member couldn't be created Give it a moment and try again.
Posted Aug 21, 2024
I have logged out and logged in. Tried numerous times over the last two days - always the same error message.
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Posted Aug 21, 2024
I have logged out and logged in. Tried numerous times over the last two days - always the same error message.
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4 comments
Alexis Riche
This error message also appear when the new account's email address is already being used as a support address in Admin > Channels > Email.
For some reason, the indication that the email address is already used as a support address appears only when trying to create a staff member from Agent interface, not from the Admin one.
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Gary Bernier
Support found a solution today to set my local to English US instead of English World. This also worked.
https://[your name].zendesk.com/admin/account/appearance/localization
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Matthiew Marks
I ran into this error message today. I worked around the issue by adding the user as a customer, and then elevating them to a team member.
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Gary Bernier
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