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Side converstions on mobile app



Posted Sep 25, 2024

Would anyone be able to help and tell me if the option is now available ?  It is crucial for our business as well.


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Shawna James

Community Product Feedback Specialist

Hey Cynthia,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. From my understand this feature is still planned but there is no estimated timeline at this moment. 
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Will Poon

Zendesk Product Manager

Hi Cynthia, 

 

Thanks for reaching out, this is currently in development for both iOS and Android. 

 

For Android, a read only version of side conversations is available in the new agent experience which can be turned on in settings. 

 

To view side conversations, you can open a ticket and if side conversations are enabled on your subdomain, at the top bar, you will see a button to access these. 

 

We'll be working over the coming months to GA this capability on both mobile apps which will also include the possibility to create and respond to side conversations inside a ticket.

 

Thanks,

 

Will

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