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Updates to JIRA App (intergration



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Bobby Koch

Zendesk Luminary

Posted Oct 16, 2024

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Copying text from zendesk ticket should be formatted, not unformatted

 

What problem do you see this solving? (1-2 sentences) 

clarity for the team on the receiving end of the ticket

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

every day, it slows down our engineers working on tickets created from customer problems

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

no

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Just use the formatted text placeholers instead of the unformatted 


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1 comment

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Shawna James

Community Product Feedback Specialist

Hey Bobby,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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