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Inconsistent behavior for section selection between team members



Posted Nov 13, 2024

As of yesterday, our team has noticed that the section selector within articles is behaving differently for different team members within the same Help Center. Some see the expected behavior, which is checkboxes you can select in multiple locations. Others see radio buttons, and the pre-selected section is a checkbox that's grayed out. In the latter scenario, we cannot select multiple sections, the article can only be placed in one section, and selecting another section moves it. We all have the same permissions within Zendesk.


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This is still an issue for our team. Can we please get some answers or resolution to why some members can use the multiplacement EAP but others can't?

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