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Feature Request: Customize the Password level option [Account > Security > End user authentication]
Posted Nov 25, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I would like to be able to set passwords to expire in any number of days. A customer complained that 90 days is too short of an expiration date.
What problem do you see this solving? (1-2 sentences)
Frequent password changes are not recommended by the Japanese Ministry of Internal Affairs and Communications. Customers complain that our password policy is not in line with this. By extending the time between password changes, customers will not complain.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
We received a complaint from a customer last week, and we have received frequent complaints since we started offering support services.
If we don't allow passwords to expire, if the customer leaves the company and moves to another company (our competitor), they will still have access to our help center and our valuable information will be compromised.
This is very important to our business.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
I would like to be able to customize the password level.
Allow the user to freely change the number of each option (number of characters, number of lockouts, expiration date, etc.).
This would allow me to extend the expiration date while keeping the password strength high.

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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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