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Allow Agents to customize zendesk "stylesheets" aka color combos



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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Posted Jan 02, 2025

 

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Since the last update of Zendesk Agent UI where we have new background color for comments (blue for customers and grey for us), we've received feedback from our agent base that they would like to customize the colors in comment boxes, sidebar, etc.  Right now, only admins can control a limited portion of the colors such as the sidebar.

 

What problem do you see this solving? (1-2 sentences) 

Each agent has personal opinions about color, so it would be perfect to be able to customize some colors.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This is an annoyance for the team every day

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No workaround atm

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to see an option to allow Agents to customize the UI colors at an element level.


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1 comment

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Emily Reidy

Community Product Feedback Specialist

Hey Heather,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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