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Track Record for Messaging Triggers in Zendesk Admin Center
Posted Jan 07, 2025
I would like to have a track record for Messaging triggers in Zendesk Admin Center. This feature is currently affecting us admins as we cannot see who created or updated triggers, which impacts transparency and auditability.
This would solve the problem of not being able to track changes made to Messaging triggers, ensuring setup transparency and alignment. It would help in auditing and understanding who made specific changes and when.
This issue arises regularly as we need to update our Messaging triggers to maintain optimal performance. The lack of this functionality makes it difficult to audit changes and align our setup, leading to potential misconfigurations and inefficiencies.
There is no effective workaround to track these changes within Zendesk Admin Center.
The ideal solution would be to have a detailed log in Zendesk Admin Center that records the creation and updates of Messaging triggers, including the date, time, and user who made the changes.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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