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Add a 'no emails' option to sandbox



Posted Jan 29, 2025

It would be helpful to have an option to simplify testing triggers if you could know that an email won't be generated regardless the triggers an event may interact with.

 

Currently you would need to either design to your best knowledge triggers that wouldn't activate email triggers or modify/deactivate triggers to cover the use case. In the event of a misfire, you may unintentionally send an email to an external end user with test data or real looking data.

 

Having a simple kill switch would allow for testing without the risk of confusing customers and would also allow an admin to see other triggers that may misfire in the event history of a test ticket.


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Shawna James

Community Product Feedback Specialist

Hey Matthew,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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