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How far back does email error history go?

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mfg

Posted Feb 13, 2025

Experimenting with the new email error feature via API and curious how far the data goes back. I'm using the api/v2/email_notifications.json?filter[ticket_id]=623 end point.

Since this is a new feature, how far back to email error history go? I assume it goes all the way back for each ticket but would like to verify any constraints on reporting.

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    Elaine

    Zendesk Customer Care

    Hi Matthew,
     
    It's great that you’re diving into the new email error feature! Regarding your query on the email error history, there are no specific limitations on how far back the data goes. However, do keep in mind that the API limits results to 100 per page. For more details on pagination, you can check out the Zendesk API documentation.
     
    If you have any further questions or discover anything noteworthy during your exploration, please share!

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