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zendesk messaging window not opening on api 23 and 24.
Posted Feb 18, 2025
we are calling Zendesk.instance.messaging.showMessaging(this). This doesn't seem to be working on api 23 and 24.
In apis 25 and above, it opens the messaging window but doesn't open anything on api 23 and 24.
I tried running your sample app, same behaviour on that. When i click "show conversation" button, it opens Messaging screen on api 25 and above but doesn't respond on api 23
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8 comments
Greg Katechis
Hi Raghav! I was initially reproducing the behavior that you noted, but I also saw that my gradle version was out of date, so I upgraded that. After I performed that upgrade, the issue was no longer present and it's running perfectly on all API versions from 21-25 for me. Could you check to see if you have the option to upgrade and let me know if that resolves it for you as well?
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Raghav Mahajan
Unfortunately, that doesn't work. What version did you use to get this working?
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Greg Katechis
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Raghav Mahajan
i tried AGP 8.3.0 the sample app that zendesk provides, it still doesn't work. can you try running your sample app and check with that please?
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Greg Katechis
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Raghav Mahajan
i see you are doing this on api 34, can you try on api 23 or 24?
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Greg Katechis
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Raghav Mahajan
I am actually testing this on emulator with api 23. Can you create an emulator and select api 23 during the creation? you should be able to see the issue.
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