Set Brand Defaults to New Team Members

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. 

I would like all brands to be added to new team members when added to my instance of Zendesk. This is currently affecting internal workflows as these new team members cannot create tickets via email when they are not associated to a brand.

What problem do you see this solving? 

It solves a failure in ticket creation that occurs when a team member is not allocated a brand. Having our team members being added to all brands when their profile is created saves time to have them added later, and solves an issue where they cannot create new tickets by email. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? 

This happens on a weekly basis, depending on how many new team members are added.  As an admin, I’ll manually need to add the brands upon team member creation, and if this is not done it can interrupt workflows. 

Are you currently using a workaround to solve this problem? (If yes, please explain) 

Yes, needing to manually add each time I create a new team member, however this needs to be done via the Admin Centre instead of Zendesk Support UI.

What would be your ideal solution to this problem? How would it work or function? 

I would like all new team members to automatically be added to all brands, or a setting where you can set your own default brands which apply to new team members added to the instance.