Recent searches
No recent searches
Request for Trigger-Based Notifications for Knowledge Base Article Updates
Posted Mar 18, 2025
We would like to set up a mechanism that automatically sends notifications to integration destinations defined in a webhook, triggered by the publication or update of a Zendesk Knowledge Base article.
When configuring the trigger, parameters related to Zendesk Support tickets can be selected, but we are having trouble because parameters related to Knowledge Base articles cannot be selected.
0
1
1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0