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External ID update Issue

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Evangelina Dalabehera S

Posted Mar 20, 2025

Hi Team,

When we update the external id of the side conversation child Ticket it does gets mapped to the new parent ticket but in the parent ticket side conversation context panel the child ticket is not reflected.

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    Shawna James

    Community Product Feedback Specialist

    Hello Evangelina, thank you for taking the time to provide us with your feedback.
     
    Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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