Messages are not visible in iOS chat after user gets authenticated and opens the chat again.

Posted Mar 27, 2025

We have Zendesk chat implemented in our native iOS app. ZendeskSDKMessaging version; 2.30.1

The case is:

1. Not logged in user opens the app and starts the chat. It's working as expected. User can write and see his messages and chat responses.

2. User logs in to our app.

3. We generate the JWT token in order to authenticate that user in Zendesk. We send the token via sdk method: Zendesk.instance?.loginUser(with: jwt)

4. On completion of loginUser we present Zendesk.instance?.messaging?.messagingViewController() (the same way as we do for not authenticated user)

5. This time user can try to send messages but he won't see them on the chat, also no chat responses are visible. Sometimes only first message is visible but nothing more.

6. The problem persist even when user closes the chat controller and logs out using Zendesk.instance?.logoutUser()

7. Killing and reopening the app is the only way to fix this

2 comments

Date

Shawna James

Community Product Feedback Specialist

Mar 28, 2025

Hello Szymon,

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.

For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!