Code for opening a ticket in the same browser tab

image avatar

Adrian Dietrichs

Posted Apr 22, 2025

Hi,

 

I'm developing an app and I was wondering how to open the other tickets in the same browser tab and open a new tab in Zendesk.
 

Now I have linked to the other tickets in the interaction history, but when the user clicks on the links to the tickets, it opens in a new browser tab.

Like this:
 

image.png
 

I want it to open like this:



 

 

Whats the code for this?
 

Thanks for help in advance!

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      Erica Girges

      Hi Adrian, 
       
      If you haven't checked it out already, you can use routeTo to open a ticket in a new ticket tab.

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