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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      After editing and saving report/ query it doesn't update in dashboard
      Completed
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automatically...

      Posted Jun 02, 2022 · Csenge Orban

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      Explore, Knowledge Base Reports - include knowledge article modified date
      Hi there, We have a number of client accessible articles that are outdated, and need updating. I would like to be able t...

      Posted Feb 20, 2025 · Gail Day

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      Feature Request: Macros, Triggers, Automations in Explore

      Feature Request Summary:

      I would like to be able to see data ...

      Posted Mar 18, 2022 · CJ Johnson

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics. While it is doable hardcod...

      Posted Apr 18, 2024 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore

      Feature Request Summary:

      Zendesk Explore should have a way to see problem ticket IDs, the

      Posted Feb 27, 2023 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      Not Planned
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      Posted Oct 20, 2021 · Joanna TEST

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      Product Feedback: Web Forms in Explore
      Hello, Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with tick...

      Posted Feb 21, 2025 · Atanas Tomov

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      Posted Feb 25, 2025 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      Posted Feb 25, 2025 · Stephen McGirr

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      Possibilidade de colocar um texto informativo em campo do explore: "i"
      Nos relatório do explore possibilitar colocar um "i" nos campos, pra que quando o usuário passar o cursor do mouse apare...

      Posted Feb 14, 2025 · Ana Beatriz Nicolete

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