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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automatically...
Posted Jun 02, 2022 · Csenge Orban
13
Followers
2
Votes
14
Comments
Hi there, We have a number of client accessible articles that are outdated, and need updating. I would like to be able t...
Posted Feb 20, 2025 · Gail Day
2
Followers
1
Vote
1
Comment
We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...
Posted Feb 27, 2025 · D.Fitz
1
Follower
2
Votes
1
Comment
In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...
Posted Oct 04, 2023 · Jordan Means
3
Followers
3
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2
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Found this is a limitation while trying to compare Agent metrics against global team metrics. While it is doable hardcod...
Posted Apr 18, 2024 · Tiziano Di Rauso
2
Followers
4
Votes
2
Comments
Feature Request Summary:
Zendesk Explore should have a way to see problem ticket IDs, thePosted Feb 27, 2023 · Kelley Ring
21
Followers
19
Votes
17
Comments
DATE_DIFF() Between 2 Custom Attributes
Not Planned
I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...
Posted Oct 20, 2021 · Joanna TEST
31
Followers
19
Votes
24
Comments
Hello, Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with tick...
Posted Feb 21, 2025 · Atanas
1
Follower
0
Votes
1
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Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...
Posted Feb 25, 2025 · ivan.genchev
1
Follower
0
Votes
1
Comment
As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...
Posted Feb 25, 2025 · Stephen McGirr
1
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0
Votes
1
Comment