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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna JamesCommunity Product Feedback Specialist

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Welcome to the Product Feedback Topic for Zendesk's Reporting & Analytics (Explore)! No one knows our products better ...

Edited Jan 17, 2024 · Shawna JamesCommunity Product Feedback Specialist

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Hello, Zendesk community! Now that we’ve released the new Explore dashboard builder, we've revised our plan and put toge...

Edited Nov 04, 2024 · Walter BellanteZendesk Product Manager

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We would love to understand how important it is for you and your company to be able to limit the ability to delete and e...

Posted Aug 05, 2024 · Patrycja Picha

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Hello, Zendesk community! Now that we’ve released the new Explore dashboard builder, we've revised our plan and put toge...

Posted Oct 19, 2023 · Walter Bellante

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I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

Posted Nov 21, 2024 · Stuart French

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Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

Posted Dec 19, 2019 · Ruth Nogueron

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Original article:https://support.zendesk.com/hc/en-us/articles/8356594785050-Announcing-enhanced-Explore-performance-wit...

Posted Jan 08, 2025 · 小林正左子

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In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

Posted Mar 14, 2022 · Zach Burns

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Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

Posted May 18, 2017 · Permanently deleted user

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We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...

Posted Mar 27, 2024 · Kristin Bouveng

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We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...

Posted Feb 16, 2019 · Barry McBride

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Feature Request: Agent-Level Acceptance Rate for MessagingCurrently, the Acceptance Rate metric in Zendesk messaging is ...

Posted Jan 21, 2025 · Jahn

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Feature Request Summary:  We would like to include immediate visibility on Agent Activity/Capacity directly from the Li...

Posted May 23, 2023 · Kurt Booth-Williams

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