Recent searches

No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post
Show all
    Sort by recent activity
      CCing non registered users/unverified email
      Answered
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other...

      Posted Feb 12, 2021 · Anaïs France

      3

      Followers

      0

      Votes

      6

      Comments

      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Answered
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Posted Feb 22, 2021 · Janice Darlington

      2

      Followers

      0

      Votes

      1

      Comment

      Merge IF same email
      Answered
      Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatically m...

      Posted Feb 15, 2021 · Janny Support

      2

      Followers

      1

      Vote

      1

      Comment

      Try to use Excel in a side conversation
      Answered
      I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...

      Posted Feb 11, 2021 · Ewout Liebeek

      4

      Followers

      1

      Vote

      1

      Comment

      Search query for All tickets with status On-Hold and no Due Date set
      Answered
      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those do...

      Posted Feb 08, 2021 · Falko Sieverding

      2

      Followers

      0

      Votes

      1

      Comment

      New tickets created as private note
      Answered
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gener...

      Posted Feb 10, 2021 · Daniel Hart

      2

      Followers

      0

      Votes

      1

      Comment

      How to count emails by alias
      Answered
      I have zenddesk on support@company.com but I want ema...

      Posted Mar 01, 2021 · Scott Weiner

      2

      Followers

      0

      Votes

      1

      Comment

      Notifications when mentioned / following without E-Mail
      Answered
      Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it ...

      Posted Feb 10, 2021 · Jennifer Bienert

      4

      Followers

      0

      Votes

      3

      Comments

      Zendesk Ticket Deletes Response Before Finished with Response
      Answered
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Posted Feb 19, 2021 · Elaina McClure

      2

      Followers

      0

      Votes

      1

      Comment

      unable to receive email notification from time to time
      Answered
      Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how c...

      Posted Jan 19, 2021 · Lai Ching Lo

      4

      Followers

      0

      Votes

      5

      Comments