Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
4
Followers
0
Votes
3
Comments
Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?
Posted Sep 23, 2022 · Vegard Andersen
4
Followers
0
Votes
3
Comments
Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...
Posted Sep 16, 2024 · Saurabh Srivastava
0
Followers
0
Votes
0
Comments
We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...
Posted Aug 30, 2024 · Shashank Tripathi
0
Followers
1
Vote
0
Comments
Hi All, I'm new to this forum. We use Zendesk as our way for clients to raise tickets to us. Recently I notice that if I...
Posted Sep 10, 2024 · Justin White
0
Followers
0
Votes
0
Comments
We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...
Posted Sep 05, 2024 · IT ESX
0
Followers
0
Votes
0
Comments
I want to restrict a ticket field updation to sepcific group?
Posted Apr 04, 2022 · Vamshi R
5
Followers
1
Vote
6
Comments
Buenos días ¿Es posible borrar/eliminar tickets automáticamente si cumplen un criterio? Por ejemplo, los tickets que ten...
Posted Aug 28, 2024 · Enrique Varela Rastrero
0
Followers
0
Votes
0
Comments
Hi Community,
I’m trying to set an agent signature based on the channel that the ticket cam...
Posted Oct 10, 2018 · Dominic
7
Followers
0
Votes
33
Comments
I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of th...
Posted May 10, 2022 · CJ Johnson
7
Followers
1
Vote
7
Comments