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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Custom views - No Public Reply in X hours
      Hello Support Team, We are in need of view for agents. We believe this would be helpful for many support teams. We need ...

      Posted Jun 14, 2022 · Farris Weinberg

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      Ability to set order of views (click and drag)
      Answered

      Feature Request Summary:

      It would be useful to be able to click and drag the views to reorde...

      Posted Jun 07, 2022 · Natalie Anderson

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      Filters and export options for agents
      The new Team members page should include options to filter the view by groups, so that we can see who is currently in wh...

      Posted Jun 21, 2022 · mfg

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      トリガーとターゲットを利用したメール送信を行なった場合のメールヘッダーについて
      トリガーとターゲットを利用してメール送信をしたところメールヘッダーの From が以下のようになりました。 '製品名(Answerer)'viaSCカスタマーサポート 「製品名(Answerer)」の部分はブランド名が自動で付与されると思う...

      Posted Jun 22, 2022 · Miyazaki Takayuki

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      New Admin Center - automatic redirect
      Dear Zendesk team, wouldn't it be possible to have an automatic re-direct into the new admin center when you click on th...

      Posted Mar 31, 2022 · Pat

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      Zendesk Admin - iPad Capability
      Did anyone else find the new interface update affect the way you can make changes to your system such as creating fields...

      Posted May 26, 2022 · Noelle Cheng

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      Possibilité de trier les tickets par Sujet
      Bonjour, Il semblerait qu'il ne soit plus possible de trier les tickets par Sujet. Pourquoi avoir retiré cette fonctionn...

      Posted Jun 15, 2022 · Nathan de Bankin'

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      Add new support language - Italian (Switzerland)
      Italian (Switzerland) is a supported language in Guide but it is not included as a selectable language in Account > L...

      Posted Apr 26, 2022 · Stefano Nguma

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      "Your message has been sent. If a reply is needed, we will Contact you shortly. "
      Answered
      APP after the email is successfully sent, the content in the dialog box is automatically displayed and cannot be changed

      Posted Jun 07, 2022 · wang wei

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      Add People view back to the Admin Center
      Can we bring back or add a People admin view? I used to be able to view both End Users and Staff Members in a single vie...

      Posted Mar 02, 2022 · Nick Wong

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