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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Bulk Upgrade/Downgrade Users
      It would be great if the new Teams page in Admin Center would allow us to upgrade or downgrade agent licenses in bulk. W...

      Posted Apr 19, 2022 · Bradley Weismann

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      Set the default end-users rights
      When a new end-user is created his/her default right on tickets that they can view is set on "requested" tickets. It wou...

      Posted May 07, 2022 · Raphaël Péguet - Officers.fr

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      Japanese translation suggestion for "Targets" in admin center
      Completed
      We do not use "目標" for the word, target. https://<tentant>.zendesk.com/admin/apps-integrations/targets/extensions ...

      Posted Dec 10, 2021 · 正人 関口

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      The "Role" should be a column on the new Team Members redesigned page and Filters
      Completed
      Hi Folks, Love the redesign, but this once again creates a lot of confusion and problems because you have multiple thing...

      Posted Oct 01, 2021 · CJ Johnson

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      Modify Admin Center Branding

      Feature Request Summary:

      Being able to manage the branding (colors, logo, tab icon) for the ...

      Posted May 03, 2022 · Monica

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      Feature Request: Resize "Description shown to customers" field on Ticket Field pages in Admin Center

      Feature Request Summary:

      Resize the "Description shown to customers" field on the new/edit T...

      Posted May 16, 2022 · Sam

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      Please put an identifiable, unique value for the user who was changed in the log.
      Currently, the audit log shows you the name of a requester who was suspended. This is not unique, and gives you no way t...

      Posted May 05, 2022 · CJ Johnson

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      Additional Operator "IN"
      Hi Zendesk team, I would like to see if we could have additional operator IN in addition to the current conditions (Is, ...

      Posted Apr 26, 2022 · Miki Kanomata

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      Webhook Activity needs better filters to manage and troubleshoot
      I'm trying to research unsuccessful Webhook Activity in order to troubleshoot.
      This would require a filt...

      Posted Apr 28, 2022 · Ben Wanless

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      Can somebody help explain the meaning of each channel in view?
      When we created new view to filter specific tickets like the ones which are not triggered into any group (We call them "...

      Posted Apr 26, 2022 · Qin Brian

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