Bulk Upgrade/Downgrade Users

2 Comments

  • Dave Dyson
    Zendesk Community Manager
    Thanks for this feedback, Bradley!
    0
  • Mark Szymanski

    Yes!  I too think this would be great.  I have a group of about 10 currently that were suspended by someone else before being downgraded to Light Agents, and are counting against our seats license.  So now I have to restore them (un-suspend) 1 by 1, then downgrade, then suspend again.

    Update: found I did not need to unsuspend them first after all, which I think is an improvement on how it used to work.  But a bulk update function would still be very helpful.

    0

Please sign in to leave a comment.

Powered by Zendesk