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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product feedback guidelines & how to write a good feedback post
      Pinned

      Welcome to the Product Feedback Topic for Zendesk's Admin Center!

      No one knows our products bet...

      Posted Sep 29, 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Sep 29, 2023 · Shawna James

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      How do you learn how to set up and optimize Zendesk?
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      Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zen...

      Posted Aug 23, 2021 · Phil Grove

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      What do you think about the new and improved Admin Center?
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      Zendesk admins, we heard you loud and clear! You wanted one place to update settings, a more structured, organized...

      Posted Sep 20, 2021 · Parag Pradhan

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      Suggestion: provide real-time assessment of how many tickets would be affected by a change in a trigger or automation
      Sometimes, updating a trigger or automation will have widespread, unintended consequences, and large numbers of tickets ...

      Posted Mar 27, 2025 · Dave Garofalo

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      Add information about current account manager on Zendesk account
      Please add information about the current account manager on a Zendesk account somewhere in the Admin Centre.

      Posted Mar 27, 2025 · Andrii

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      Add "Subject Changed" event to trigger conditions in subject-related category
      Hello, We want to trigger automated actions when a ticket subject changes, but there is no built-in condition in Trigger...

      Posted Mar 24, 2025 · Vitalii Petrus

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      Instagram Directのチケットにリンクを表示できるようにしてほしい：Enable Links to Instagram Posts in Instagram Direct Tickets
      Instagram Direct経由のチケットに、該当のInstagram投稿やプロフィールへのリンクを表示できるようにしてほしいです。現在、Zendesk上ではチケットの内容だけを確認でき、元のInstagramの投稿やプロフィールへ簡単...

      Posted Mar 25, 2025 · ナガク運営事務局

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      Roles | End user profile access
      It would be lovely if there were an option that would allow users within a role to add and edit all end users, wi...

      Posted Mar 19, 2025 · Shelby Darby

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      Feature request: use email headers as trigger conditions
      I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger condi...

      Posted Mar 22, 2023 · Daniël Nieuwendijk

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