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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Agent group
      Is it possible to create dynamic agent groups in zendesk

      Posted Nov 08, 2021 · mithilesh kumar

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      Trigger setup menu opens old settings
      Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

      Posted Oct 26, 2021 · Meg Gunther

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      Roles page - I don't see the admin role
      I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?

      Posted Oct 28, 2021 · Thomas D'Hoe

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      Improve Team Members Filters
      The TeamMembers filters currently only contain two filters. "All Agents" and "Talk Agents" (at least in my version). How...

      Posted Oct 20, 2021 · Joshua Schnitzer

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      Guide admin abilities
      Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage ...

      Posted Feb 19, 2020 · Michael Mader

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      New Team Members page nice but columns should include Role, other features
      Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select whi...

      Posted Sep 23, 2021 · Mark Szymanski

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      Preventing Admin Role Staff To Grant Other Staff As Admin
      We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suit...

      Posted Jul 06, 2021 · Eski Admin Hesabı

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      Textbox to filter by Agent name
      Completed

      Feature Request Summary:

      There should be a filter line to filter the list of agents by their...

      Posted Sep 24, 2021 · Josef Prandstetter

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      Managing agents' access to the phone line
      Hello Zendesk Team, I saw your recent changes in managing agents' access to the line. Even previously it was not straigh...

      Posted Dec 15, 2020 · Anna (Mintos)

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      Team members page - alerts for agents who haven't logged on for a while
      It would be handy if I could set an alert to me as the admin (or a specific group) and the Agent if they haven't used th...

      Posted Nov 11, 2021 · Mark Moran

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