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Zendesk Support EAP - Suggested Replies
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Feedback is very important to us! We believe that this community forum is one of the best ways to share your feedback an...
Posted Apr 23, 2024 · Amisha Sharma
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There are a few requirements to be part of this EAP program: You need an account that has the Zendesk Agent Workspace a...
Posted Apr 23, 2024 · Amisha Sharma
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The suggested replies feature uses generative AI to suggest the first response for agents in tickets based on existing m...
Posted Apr 23, 2024 · Amisha Sharma
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Agent suggested replies not using agents name field and just leaving blank space. Is this a known issue?
Posted Aug 09, 2024 · Zach Gilbert
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Please turn off the suggested replies in our account.
Posted Sep 19, 2024 · Matthew Brown
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It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than acros...
Posted May 01, 2024 · Andrew Barnard
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Could we get some feedback from Zendesk on the direction and next steps for Suggested Replies? We implemented a tagging ...
Posted Jul 10, 2024 · Michael
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When a function predicts a response from a macro, it ignores all actions that are also specified in it (adding tags, set...
Posted Apr 30, 2024 · Viachaslau
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Hi team! Just recently, my team started to see the second scrollbar in the ticket composer which related to suggested r...
Posted Jun 11, 2024 · Kirill Akimov
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We currently have no way to report on when the Suggested Replies feature is used to create a response to a customer, whi...
Posted Jun 24, 2024 · Nicholas Sementelli
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