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Connect, learn, and share

Introducing Zendesk User Groups - regular, ongoing events led by users, for users.

Join a user group

UPCOMING EVENTS

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5 steps to provide email support: Step 3 - Build the agent experience

Why you should attend

By participating in this webinar, you will be able to:

  • Build efficient ticket routing
    Learn how to create ticket routing workflows, ensuring tickets reach the right person or team quickly and accurately to improve resolution times

  • Streamline agent workflows
    Discover how to configure agent-facing workflows that reduce manual handling, helping your team manage tickets more effectively without relying solely on external training resources

  • Manage tickets with views and macros
    Gain practical knowledge on using views to prioritize tickets, such as those waiting longest or reopened, and macros to automate common actions like escalating requests and sending canned responses, saving valuable time

  • Leverage automation and apps
    Explore automation tools and app marketplace options that simplify ticket management tasks, including auto-assigning tickets, handling out-of-office scenarios, and prioritizing urgent issues, enhancing overall team productivity

What you’ll learn

After attending this session, you will learn how to:

  • Routing tickets using triggers

  • Handling tickets using views

  • Handling tickets using macros

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on May 13, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.

Useful resources

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Relate Deep Dive on Zendesk Employee Service Suite

Join us May 14 at 11:00 AM CDT to learn how Zendesk helps teams like IT, HR, and more reimagine employee service for the AI era with the Zendesk Employee Service Suite. Get an inside look at our latest innovations from service catalog and approvals, to AI agents, and see what's on the horizon.

What You'll Learn:

  • Revolutionize Employee Service: Explore how the Zendesk Employee Service Suite enhances service delivery for teams like IT and HR, driving efficiency and employee satisfaction in the AI era.

  • AI-Powered Support: Discover how AI agents are seamlessly integrated into the suite to provide instant assistance, automate routine tasks, and elevate the overall employee experience.

  • Innovative Features: Dive into our latest advancements, including a comprehensive service catalog and streamlined approval processes, designed to simplify requests and enhance response times.

  • Exciting Announcements from Relate: Get the latest updates from the Relate conference, highlighting new features and enhancements in the Zendesk Employee Service Suite that will redefine employee service.

This interactive session offers you the chance to engage directly with our experts, who will provide insights tailored to your specific needs.

👉 Register Today to secure your spot and learn how Zendesk AI Agents can transform your employee service strategy!

Join us for this enlightening deep dive and contribute to the conversation on shaping the future of employee support with AI. We look forward to seeing you there!

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Admin User Group Meetup - May 2025 - Lights, Camera, Action Builder! 🎬

Ready for your close-up? Join us for our next Zendesk User Admin meetup where we're rolling out the red carpet for the exclusive premiere of Action Builder - now available in Early Access!

Be among the first to witness this groundbreaking feature that's about to transform how your team manages processes across multiple systems—all without writing a single line of code. Most attendees will be getting their very first glimpse of this exciting new tool!

What to Expect:

  • Exclusive first look at Action Builder's intuitive interface
  • Hands-on workshop to create your first automated workflow
  • Early adopter insights and implementation tips
  • Direct Q&A with Zendesk Product Managers who built the feature
  • Opportunity to provide feedback that shapes the future of Action Builder
  • Networking with fellow Zendesk wizards in our virtual space

Whether you're a seasoned Zendesk pro or just getting started, this special Early Access showcase puts you at the forefront of Zendesk innovation—giving you the tools to simplify workflow automation before anyone else.

Secure your virtual front-row seat today! Early Access events typically fill up quickly, so register now to be part of this exclusive preview.

And... that's a wrap! (Until the big premiere on May 21st!)

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